The confirmation message may have slipped into your spam folder: don't forget to take a look.
Otherwise, go to your personal space to find all the information regarding your order!
Express delivery (France) : 48 working hours.
Standard Delivery : 3 to 4 working days.
To track your order: in your personal account. In the current context, delivery times may be a little longer.
You have chosen the CLICK&COLLECT option
Click & collect is temporarily interrupted.
A small oversight or error in your order?
Let us know by message so we can send you a return slip and find a solution!
Write to us here
Don't forget to specify in your message the reference of the order concerned, and to attach a photo of the jewelry received in error.
RETURNS AND REFUNDS
If your jewelry does not suit you:
1. Complete the returns form attached to your order (if you no longer have it: specify the reference of your order in a note attached to your shipment)
2. Place the item and return form in sturdy packaging.
3. Send the package with tracking to LOGTEX Returns and Refunds Department – EMMA PILL –
5 rue Grignan 13001 MARSEILLE
Please note, jewelry that does not meet these conditions cannot be refunded.
We do not do exchanges.
If you wish to change your jewelry, simply return it to us for a refund and place a new order.
The refund is made within 14 days of registration of your return.
It is made directly to the bank card used for the purchase.
WARRANTY & after-sales service
Emma Pill offers a 3-month warranty covering any manufacturing defect or abnormal wear (by us).
Our customer teams will carry out an assessment of the part after sending photos, then replace it with a gift voucher valid for 6 months on our online store.
For any request for expertise: contact our teams by email at firstname.lastname@example.org or here .
For any small repair, you can also go to the store for an expertise and instant repair if possible: Chain – Clasp – Stone regluing – Ring change.
To benefit from this service, presentation of your proof of purchase is mandatory.
Please note, this guarantee does not cover normal wear, oxidation, jewelry having suffered damage due to handling error, abnormal use or intentional modifications.
If the warranty on your little gem has expired, a paid repair service is only offered in store.
Chain – Clasp – Stone – Ring change
Out-of-warranty repair price: €9
By hand delivery in our Marseille store*
– 5 rue Grignan, Marseille 1st –
Find opening hours here
* Don't forget to attach your proof of purchase less than 3 months old as well as your email address to your deposit.
Standard delivery : 4-5 working days*
Delivery to store – Click & Collect : 3 to 5 working days.
*For deliveries outside France, delivery times may be slightly longer.
**For deliveries abroad, the recipient may be required to pay customs fees, depending on the legislation in force in the country of destination.
OUR LITTLE JEWELRY
A new collection per month, jewelry at very reasonable prices and lots of little surprises that we prepare for you with love!
Visit us and discover our little jewels: the Essentials that you never tire of, the Ephemerals, new creations every month, personalized jewelry for special occasions and many other surprises that the she-wolves lovingly prepare for you.
All our jewelry is gold plated or brass.
Little jewels resistant to life and fresh water, for women's everyday life.